ENHANCING THE
PATIENT JOURNEY


Embrace today's technologies to give your
patients and staff a better experience.

 

The Florence patient journey is about improving the “health consumers” experience before, during and after their clinic visit.

Florence achieves this by providing the patients and clinic teams with tools that augment existing systems, bringing new workflows to new devices.
 

OUR PRINCIPLES


 

Empowering the patient to do more themselves

Real time insights and opportunities to influence events

Maximise patients time is good for the health system

 

WE SEE


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PATIENTS INFORMED

Keeping patients informed before arrival and during their visit

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REDUCE QUEUES

Reducing queuing at busy times

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REAL TIME INFO

Providing real time information for patients and caregivers

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IMPROVE

Identifying clinic or practice improvement opportunities, particularly around resource allocation

THE PATIENT JOURNEY

Hover on each image to see the journey
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THE PATIENT JOURNEY

Click on each image to see the journey
Main-diagram-mobile-1
Mobile device communication
Confirmation of attendance
Automated wait time alerts
Demographic update
Wayfinding / mapping
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Self Check-in Kiosks
Demographic update
Day of visit communication
Eligibility questionnaire
Wayfinding / mapping
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Waitroom Queue Display
Wait Time Estimation
Patient Calling
Hospital information
Healthcare education
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Digital whiteboard Patient Tracking
Clinic visual queue management
Real time information / dashboards
Historical reporting
Business intelligence
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Dismiss patient
Anonymous survey
Follow-up activities

THE VISION