ENHANCING THE
PATIENT EXPERIENCE


Innovative digital solutions to make
great care more efficient, more accessible
and more personal.

 

Our Florence solution enables hospitals, clinics and labs to create a seamless patient journey.


To improve the speed and quality of service, lower patient anxiety, elevate staff productivity and increase patient volume.


 

FLORENCE PATIENT JOURNEY TOUCHPOINTS

Hover on each image to see the journey
Patient-touchpoint-experience-icons-1Florence-diagram_1_Rollover_v3
Patient-touchpoint-experience-icons-2Florence-diagram_2_Rollover_v3
Patient-touchpoint-experience-icons-3Florence-diagram_3_Rollover_v3
Patient-touchpoint-experience-icons-4Florence-diagram_4_Rollover_v3
Patient-touchpoint-experience-icons-5Florence-diagram_5_Rollover_v3

FLORENCE PATIENT JOURNEY TOUCHPOINTS

Click on each image to see the journey
Main-diagram-mobile-1
Mobile device communication
Confirmation of attendance
Automated wait time alerts
Demographic update
Wayfinding / mapping
Main-diagram-mobile-2
Self Check-in Kiosks
Demographic update
Day of visit communication
Eligibility questionnaire
Wayfinding / mapping
Main-diagram-mobile-3
Waitroom Queue Display
Wait Time Estimation
Patient Calling
Hospital information
Healthcare education
Main-diagram-mobile-4
Digital whiteboard Patient Tracking
Clinic visual queue management
Real time information / dashboards
Historical reporting
Business intelligence
Main-diagram-mobile-5
Dismiss patient
Anonymous survey
Follow-up activities
 

WE PROVIDE

Intuitive cloud-hosted solutions that can be easily set up and managed by your admin team.